The short answer: At the top. As it should. Sometimes it just takes longer. Pointing fingers at underlings are increasingly passé. Such tactics ring hollow. The public demands that those ultimately responsible…
Tag: united airlines
Learning from Your Mistakes (United Airlines Edition)
In the end, United (finally) got it right. But only after days of excruciatingly bad publicity. Were its belated positive actions too little and too late to repair its image? United’s floundering…