Gossip travels faster than fact. How you handle gossip makes the difference between the gossip controlling you — or you controlling it. Despite knowing that the only thing constant is change, anything…
Tag: strategic communications (page 6)
It’s How You Couch It That Counts
As the minimum wage makes its way to $15 an hour in California, some businesses are getting heartburn. With the increase too much for some to absorb, part of the cost is…
You Think Talking Points Are BS?
It’s not a talking point. It’s the truth. ~ Doug Stamper, House of Cards Don’t get lost in too much detail. Use talking points to guide you. Politicians get a lot of…
Give Them a Show to Remember (In a Positive Way)
The Disneyland fireworks show (really any show Disney does) is a thing of beauty. It’s controlled, intentional, and carefully choreographed. On the other side of the spectrum is a spontaneous fireworks show…
We Regret to Inform You
We regret to inform you that “We regret to inform you” is a terrible opening line. Doesn’t matter if you’re delivering bad news by letter, email, speech, text, or anything else. Seems…
Two Sides of the Same Coin: Kathy Griffin
How often do you look at both sides of an issue? We all come to the table with pre-formed opinions. We see the world through a prism, which is shifted every day…
Tea Leaves
Reading tea leaves is a national pastime. It infuses all aspects of our lives as we try to interpret the world around us. What’s the back story when a company or non-profit…
Learning from Your Mistakes (United Airlines Edition)
In the end, United (finally) got it right. But only after days of excruciatingly bad publicity. Were its belated positive actions too little and too late to repair its image? United’s floundering…
Attorney-Client Privilege Under Attack?
The Ides of March came one day early this year. At first glance, a California appellate court ruling on March 14th seemed to imperil the concept that the work of Crisis PR…
Opps. I mean…Oops!
Life doesn’t always give you an eraser. You’re judged on everything you say and do. Your reputation rises or falls based on whether you’re perceived as wise and substantial, or shallow and…