In the vast ocean of reputation management, one must be prepared for sudden storms and hidden shoals. Just as sailors navigate turbulent seas with the aid of lighthouses and charts, organizations can…
Tag: social media
Surviving Cancel Culture: Proactive Tips to Protect Your Reputation
Cancel Culture is the buzzword of our times, and its impact on businesses and individuals can be significant. In today’s digital age, taking proactive steps to mitigate its impact on your personal…
Social Media vs. Traditional Media During a Crisis
Back in the good old days of traditional media, business owners’ greatest nightmares were some publications with a small, local reach or classic word-of-mouth. Yes, it could be harmful to the business,…
How to Handle Cancel Culture: 4 Tips on How to Deal With It
Cancel Culture has been on the rise in recent years, with more and more people calling for the cancellation of products, services, and even people. This trend can be a massive PR…
Celebrity Scandals
New York Attorney General Letitia James said it best: “Celebrity and fame does not absolve someone from following the law.” While this statement is widely applicable, James was referring to celebrity chef…
What Marie Kondo Can Teach Us About Crisis Plans
Let’s be honest: Everything related to a traditional crisis is more likely to cause heartburn than joy. When most people think of a traditional crisis plan, they envision something “comprehensive” that will…
Battling Negativity Bias
Negativity bias doesn’t just trip us up as individuals. It also hurts our businesses. What is negativity bias? We give more weight to negative experiences than to neutral or positive ones.…
Social Media During a PR Crisis
Recently we received a call from a pair of panicked business owners. Someone had posted a video on Facebook alleging that the business’ food came out bursting with bugs. It went viral…
Damned If You Do. Damned If You Don’t.
You can’t please everyone. When you’re making tough calls about how to handle a sticky situation, there’ll always be someone criticizing your actions. Same goes for happier decisions like which flavor of…
The Last Word
“Never pick a fight with someone who buys his data by the gigabyte.” ~ Modern twist on an old caveat It’s as true today as it was when Mark Twain, Will Rogers,…