It’s been a bad week for the auto industry. Already-shaken consumer confidence was further undermined as the negative headlines kept coming. First: VW agreed to a $14.7 billion settlement in its…
Tag: safety
Bringing Out the Best
Sometimes crises bring out the best in people. Even if not always immediately. When faced with threats to safety, you must reaffirm that protecting the public is your foremost commitment. Whether…
Altruism or Calculation?
Want to know the truth? Your perception is reality. Look from afar, and it seems corporate management is becoming sensitive to social issues. But think about it for a few moments, and…
No Margin for Error
In a crisis, you must “know,” not “hope.” In World War II, a new phrase entered the lexicon: “Good enough for government work.” At the time, it was high praise: If you…
Lottery, Lightning & Reputation
It’s far more likely you’ll have a crisis than winning the lotto. Odds something good will happen to you? A long-shot. Odds something bad will? Far more likely. It’s an important…