Behind the Scenes: The First Hours of a Crisis
You receive a call. Something’s gone horribly wrong, and everyone is demanding answers. Tiny beads of sweat form on your
You receive a call. Something’s gone horribly wrong, and everyone is demanding answers. Tiny beads of sweat form on your
The short answer: At the top. As it should. Sometimes it just takes longer. Pointing fingers at underlings are increasingly
To calm a crisis, you must react quickly. But haste creates mistakes. These concepts aren’t contradictory. Rather, they’re a caution:
The world is full of aphorisms. Some are actually useful. Consider how accurately they describe the role of consultants who
One of the hardest things in life is to take your own advice. This is especially true in sensitive situations
When you think of The Weinstein Co., what’s the first thing that comes to mind? Most likely the allegations of
Landed yourself in hot water? Attracting unwanted attention? Don’t know what to do next? You’ll want to read this. Maybe
As weapons go, anger can easily miss the target or misfire — and you may be the one who’s injured.
Words do matter. So does their tone and imagery. Consider these true stories: A 36-year-old woman who put off
Every year has an underlying theme. For 2017, it was a sharp divergence from the past. Expect more of the