It can be beneficial to look backward. In order to chart a new path forward, you must understand where you came from and how you got where you are. But don’t agonize…
Tag: reputation (page 2)
Celebrity Scandals
New York Attorney General Letitia James said it best: “Celebrity and fame does not absolve someone from following the law.” While this statement is widely applicable, James was referring to celebrity chef…
Short-term Action vs. Long-term Thinking
Winning a fight is nice. Winning the war is better. To put it another way: Act short term. Think long-term. Facing a crisis? You can’t ignore what’s staring you in the face.…
How Fast Can You Fix This?
The sooner you start, the sooner it ends. When your reputation is on the line, time isn’t your friend. You must be ready to respond — and the message and tone must…
No Elevators
“There is no elevator to success. You have to take the stairs.” ~ Bit of wisdom on stairway outside a high-intensity gym Life ain’t easy. Neither is a job. That’s why they…
Out of Your Hands?
Things are usually not out of your control. At least until the jury (literal or figurative) is ready to render its verdict. Until that point, you have a chance to affect the…
Dear Santa, I Can Explain
’Tis the season for reflecting on what you’ve accomplished over the year — good as well as bad. While many adults are pondering potential new year’s resolutions, kids are writing letters to…
Selective Truth-Telling
An employee of a company that caters to leisure-time activities was accused of inappropriate behavior toward females. A journalist asked the company to comment on the accusation. But the company’s culture preached…
Where the Buck Stops
The short answer: At the top. As it should. Sometimes it just takes longer. Pointing fingers at underlings are increasingly passé. Such tactics ring hollow. The public demands that those ultimately responsible…
Starbucks: Be Fast. Not Hasty.
To calm a crisis, you must react quickly. But haste creates mistakes. These concepts aren’t contradictory. Rather, they’re a caution: Before you do or say anything, consider the consequences. How might someone…