You receive a call. Something’s gone horribly wrong, and everyone is demanding answers. Tiny beads of sweat form on your face. You feel a rush of heat all over your body. Time…
Tag: how to protect your reputation (page 3)
Starbucks: Be Fast. Not Hasty.
To calm a crisis, you must react quickly. But haste creates mistakes. These concepts aren’t contradictory. Rather, they’re a caution: Before you do or say anything, consider the consequences. How might someone…
Teach a Man or Lead a Horse?
The world is full of aphorisms. Some are actually useful. Consider how accurately they describe the role of consultants who try to steer their clients down paths that are more beneficial, more…
Taking Your Own Advice
One of the hardest things in life is to take your own advice. This is especially true in sensitive situations that can impact your reputation. We always give clients the same advice:…
Is Threatening Bankruptcy a Negotiating Ploy?
When you think of The Weinstein Co., what’s the first thing that comes to mind? Most likely the allegations of Harvey Weinstein’s egregious misbehavior toward women. What about the company’s dire finances,…
The Alternative to Anger
As weapons go, anger can easily miss the target or misfire — and you may be the one who’s injured. Someone accusing you? Of sexual harassment or abuse (today’s most frequent claim).…
Old Year, New Era
Every year has an underlying theme. For 2017, it was a sharp divergence from the past. Expect more of the same in 2018. Doesn’t matter whether you feel the changes are for…
Keep It Simple
Complexity doesn’t work. Especially when you’re trying to explain yourself. So keep it simple. Your message will be better understood — and it’ll be more persuasive. Simplicity sounds simple. But it…
The Myth That Faster Is Better
Don’t put the cart before the horse. Think before you speak or act, and you’ll be less likely to regret it later. If you rush willy-nilly to throw out words, you’ll only…
Don’t Hesitate. Or Equivocate.
Being decisive can be difficult. But it’s the most important thing you can do. That’s why it’s the first thing a reputation manager will advise. The sooner you take a scalpel to…