how to apologize during a crisis

Be Plausible…Arguably Truthful Helps, Too

Posted on: August 19, 2012 Last updated on: July 4, 2023 Written by: Gillott Communications Categorized in: Strategic Communications

It’s rarely helpful to deny what is obvious or will soon become known. A mea culpa can be painful. But it can help put an issue behind you. Caught with your hand…

Let’s All Do The Ostrich!

Posted on: July 30, 2012 Last updated on: July 4, 2023 Written by: Gillott Communications Categorized in: Crisis Management

An ostrich doesn’t stick its head in the sand. So, why would you? There are a lot of broad guidelines for Crisis & Reputation Management. Some of them actually work. By…