Keep It Simple
Complexity doesn’t work. Especially when you’re trying to explain yourself. So keep it simple. Your message will be better understood
In the end, United (finally) got it right. But only after days of excruciatingly bad publicity. Were its belated positive
Don’t wait until the last minute to ask for help. Call early, and you have more options. Call later, and
This too shall pass. Eventually. What matters is what happens in the meantime. Use your time strategically. Worst case, “meantime”
We all interpret things differently. How strong is your spin game? Everybody’s a spin doctor. You want to establish a
Crisis PR team worries so clients sleep better. Problems create grief. The more you worry about them, the more anxious
Breaking up is hard to do. So do it right. What’s your goal? That nobody noticed? That you catch and
Not a lot of facts? No facts at all? Speculate. The media does it every day. In life, timeliness is
Uncover the essence. Then you can solve it. If problems didn’t exist, there’d be less need for lawyers, psychiatrists, and