Complexity doesn’t work. Especially when you’re trying to explain yourself. So keep it simple. Your message will be better understood — and it’ll be more persuasive. Simplicity sounds simple. But it…
Tag: high-stakes Crisis & Reputation Management (page 3)
The Myth That Faster Is Better
Don’t put the cart before the horse. Think before you speak or act, and you’ll be less likely to regret it later. If you rush willy-nilly to throw out words, you’ll only…
Don’t Hesitate. Or Equivocate.
Being decisive can be difficult. But it’s the most important thing you can do. That’s why it’s the first thing a reputation manager will advise. The sooner you take a scalpel to…
Sex and the New Normal
There comes a time when talk ends and action begins. Call it an inflection point. It separates what came before from what is now acceptable (and unacceptable). Take sexual harassment. In…
According to a suit…
You ever notice that some news stories about lawsuits seem awfully skewed towards one side? Think about the news coverage of the multiple sexual harassment claims against the likes of Harvey Weinstein,…
Looking The Other Way
It’s a problem as old as time: People feel they’re entitled and aren’t subject to the same rules as the rest of us. Often it’s celebrities, the wealthy, and the politically prominent.…
Two Sides of the Same Coin: Kathy Griffin
How often do you look at both sides of an issue? We all come to the table with pre-formed opinions. We see the world through a prism, which is shifted every day…
No Broken Promises
You’re only as good as your word. If you promise the moon and fall short, you disappoint (and mar your reputation). But manage expectations and over-deliver, and you’re a hero. The…
Social Media During a PR Crisis
Recently we received a call from a pair of panicked business owners. Someone had posted a video on Facebook alleging that the business’ food came out bursting with bugs. It went viral…
Unheeded
“Once today is gone, tomorrow can only look back in sorrow at warnings ignored.” ~ Rod Serling, Twilight Zone, 1964 It’s a timeless rule for all aspects of life, professional and…