’Tis the season for reflecting on what you’ve accomplished over the year — good as well as bad. While many adults are pondering potential new year’s resolutions, kids are writing letters to…
Tag: high-stakes Crisis & Reputation Management (page 2)
Selective Truth-Telling
An employee of a company that caters to leisure-time activities was accused of inappropriate behavior toward females. A journalist asked the company to comment on the accusation. But the company’s culture preached…
Maybe Nobody Will Notice…
File that idea under wishful thinking. It rarely works, and it’s always a bad idea. The reason: Even if the public is tolerant of the initial problem, it is furious if someone…
Can You Stop a Story from Getting Published?
Sometimes yes. Sometimes no. The best advice is: Don’t count on it. If a story never sees the light of day, you can breathe easily. Even if it is published, you have…
Behind the Scenes: The First Hours of a Crisis
You receive a call. Something’s gone horribly wrong, and everyone is demanding answers. Tiny beads of sweat form on your face. You feel a rush of heat all over your body. Time…
Starbucks: Be Fast. Not Hasty.
To calm a crisis, you must react quickly. But haste creates mistakes. These concepts aren’t contradictory. Rather, they’re a caution: Before you do or say anything, consider the consequences. How might someone…
Teach a Man or Lead a Horse?
The world is full of aphorisms. Some are actually useful. Consider how accurately they describe the role of consultants who try to steer their clients down paths that are more beneficial, more…
Is Threatening Bankruptcy a Negotiating Ploy?
When you think of The Weinstein Co., what’s the first thing that comes to mind? Most likely the allegations of Harvey Weinstein’s egregious misbehavior toward women. What about the company’s dire finances,…
The Alternative to Anger
As weapons go, anger can easily miss the target or misfire — and you may be the one who’s injured. Someone accusing you? Of sexual harassment or abuse (today’s most frequent claim).…
Old Year, New Era
Every year has an underlying theme. For 2017, it was a sharp divergence from the past. Expect more of the same in 2018. Doesn’t matter whether you feel the changes are for…