The short answer: At the top. As it should. Sometimes it just takes longer. Pointing fingers at underlings are increasingly passé. Such tactics ring hollow. The public demands that those ultimately responsible…
Tag: gillott communications (page 5)
Starbucks: Be Fast. Not Hasty.
To calm a crisis, you must react quickly. But haste creates mistakes. These concepts aren’t contradictory. Rather, they’re a caution: Before you do or say anything, consider the consequences. How might someone…
Teach a Man or Lead a Horse?
The world is full of aphorisms. Some are actually useful. Consider how accurately they describe the role of consultants who try to steer their clients down paths that are more beneficial, more…
Taking Your Own Advice
One of the hardest things in life is to take your own advice. This is especially true in sensitive situations that can impact your reputation. We always give clients the same advice:…
Is Threatening Bankruptcy a Negotiating Ploy?
When you think of The Weinstein Co., what’s the first thing that comes to mind? Most likely the allegations of Harvey Weinstein’s egregious misbehavior toward women. What about the company’s dire finances,…
What To Do When the Sh*t Hits the Fan: Strategy Session
Landed yourself in hot water? Attracting unwanted attention? Don’t know what to do next? You’ll want to read this. Maybe someone is spreading false allegations publicly. Maybe something was caught on camera…
The Alternative to Anger
As weapons go, anger can easily miss the target or misfire — and you may be the one who’s injured. Someone accusing you? Of sexual harassment or abuse (today’s most frequent claim).…
Tone Deaf
Words do matter. So does their tone and imagery. Consider these true stories: A 36-year-old woman who put off having children until she was financially stable and at a better point…
Old Year, New Era
Every year has an underlying theme. For 2017, it was a sharp divergence from the past. Expect more of the same in 2018. Doesn’t matter whether you feel the changes are for…
Keep It Simple
Complexity doesn’t work. Especially when you’re trying to explain yourself. So keep it simple. Your message will be better understood — and it’ll be more persuasive. Simplicity sounds simple. But it…