When you’re in damage control mode, it’s easy to become distracted by the nitty gritty — facts and figures. However, during a PR storm, empathy is a key part many companies miss.…
Tag: Effective crisis response
“Check Your Testosterone at the Door”
Don’t let the rush of a small victory distract you from your ultimate goal. In some circles, “attorneys” and “argumentative” are considered synonymous. But one judge had had enough. In handing down…
Getting Paid & Being Thanked
Gratitude is rare…and even more special! Usually, the best any of us can hope is that clients will pay their bills promptly. It’s rare they take the time or effort to say…