There comes a time when talk ends and action begins. Call it an inflection point. It separates what came before from what is now acceptable (and unacceptable). Take sexual harassment. In…
Tag: Crisis & Reputation Management (page 5)
According to a suit…
You ever notice that some news stories about lawsuits seem awfully skewed towards one side? Think about the news coverage of the multiple sexual harassment claims against the likes of Harvey Weinstein,…
Life in a Bubble
We all live in bubbles. What we hear inside them shapes our perception of ourselves and the world. What’s said and happens outside is just noise, and we feel free to disregard…
Looking The Other Way
It’s a problem as old as time: People feel they’re entitled and aren’t subject to the same rules as the rest of us. Often it’s celebrities, the wealthy, and the politically prominent.…
You Think Talking Points Are BS?
It’s not a talking point. It’s the truth. ~ Doug Stamper, House of Cards Don’t get lost in too much detail. Use talking points to guide you. Politicians get a lot of…
Two Sides of the Same Coin: Kathy Griffin
How often do you look at both sides of an issue? We all come to the table with pre-formed opinions. We see the world through a prism, which is shifted every day…
He Said, She Said
A friend who owns several successful gyms throughout the city called recently and the conversation started in the usual fashion. “Hey, Eden. How are you? I was wondering if you could give me…
Learning from Your Mistakes (United Airlines Edition)
In the end, United (finally) got it right. But only after days of excruciatingly bad publicity. Were its belated positive actions too little and too late to repair its image? United’s floundering…
Opps. I mean…Oops!
Life doesn’t always give you an eraser. You’re judged on everything you say and do. Your reputation rises or falls based on whether you’re perceived as wise and substantial, or shallow and…
No Broken Promises
You’re only as good as your word. If you promise the moon and fall short, you disappoint (and mar your reputation). But manage expectations and over-deliver, and you’re a hero. The…