In the world of crisis communications, things can change in an instant. One minute you’re dealing with a small issue, and the next, you’re facing a full-blown PR crisis. That’s why it’s…
Tag: crisis plan
What Marie Kondo Can Teach Us About Crisis Plans
Let’s be honest: Everything related to a traditional crisis is more likely to cause heartburn than joy. When most people think of a traditional crisis plan, they envision something “comprehensive” that will…
Behind the Scenes: The First Hours of a Crisis
You receive a call. Something’s gone horribly wrong, and everyone is demanding answers. Tiny beads of sweat form on your face. You feel a rush of heat all over your body. Time…
The Big One
We all know exactly where we were and what we were doing. The magnitude was so severe it seared those moments into our minds. When the earth rumbled and Richter Scale needles…
A Sweet Surprise
On a recent flight from Los Angeles to Denver, a little girl strolled up the aisle with her father in tow. She was passing out to each of the passengers little baggies…
How To Keep Our Lives From Turning Into Game of Thrones
Ever said or done something you wish you could take back? We all have. Think back to the last big oopsy-daisy you made. Did you apologize sincerely? Did you ignore it hoping…
Betting the Farm
“Bet-the-farm” PR is fun. Sound a bit perverse? Perhaps. But consider the source. Crisis & Reputation Management is an exclusive club. Few really do it well, and they thrive on tension, brinkmanship,…