When you’re in damage control mode, it’s easy to become distracted by the nitty gritty — facts and figures. However, during a PR storm, empathy is a key part many companies miss.…
Tag: crisis management success stories
2022 Year in Review: Gillott Communications
The world could use some happy news, so we’re skipping the typical year-end roundup of Crisis PR examples and swapping it out for some wins! Join us in celebrating some of our…
Getting Paid & Being Thanked
Gratitude is rare…and even more special! Usually, the best any of us can hope is that clients will pay their bills promptly. It’s rare they take the time or effort to say…
The Sooner the Better
You need to do damage control quickly. That’s always the best response when your business or reputation are being threatened. The opposite — better late than never — is always undesirable. …