crisis management consulting

Protocol vs. Risk

Posted on: November 24, 2013 Last updated on: July 4, 2023 Written by: Gillott Communications Categorized in: Crisis Management

Some fixes may work “most of the time.” But the client wants one to work this time. Consider this: Ten labor lawyers are presented with a problem and asked what to…

The Underbelly of Finessing Reputation

Posted on: October 20, 2013 Last updated on: July 4, 2023 Written by: Gillott Communications Categorized in: Reputation Management

“Can’t fool all the people all the time. But with the internet, you can get close.” Since time immemorial, there have been those who polished the reputations of others. Plato did it…

Don’t Over-Think It

Posted on: January 6, 2013 Last updated on: July 4, 2023 Written by: Gillott Communications Categorized in: Reputation Management

Surprises are rarely positive and never desirable. Not overthinking may be a good general-purpose rule for most people. It’s pleasant to sail along blissfully, unaware (or at least unbothered) by all the…