The first few moments on the phone with a cybersecurity client typically start like this: “My lawyer or insurance person told me I needed to call you…” “I don’t know what happened.”…
Tag: crisis communications (page 2)
Can This Be Fixed?
Can you fix the pickle you’re in? No two situations are the same. Neither are the solutions. Using a carbon copy response is the quickest way to cause more damage. Did your…
Don’t Keep Wishing and Hoping. Do.
Life isn’t a sequence of serendipity. It’s what you make of it. As the legend goes, after all the evil escaped from Pandora’s jar, all that remained was hope — and mankind…
I Think It Got Lost in Translation
Oopsies! You said something well-intentioned, but you ended up upsetting a bunch of people. You know what you meant to say. So how did it all go so terribly wrong? Here are…
7 Things Lawyers Need to Know to Handle a Crisis
Eden chatted with Sharon Berman at Berbay Marketing & Public relations about what it’s like working with law firms and what lawyers need to know about managing a crisis for their clients.…
No Elevators
“There is no elevator to success. You have to take the stairs.” ~ Bit of wisdom on stairway outside a high-intensity gym Life ain’t easy. Neither is a job. That’s why they…
Sleepless Nights & Cold Sweats
What keeps you awake at night? Or causes cold sweats when you do fall asleep? For business owners, the causes are many. None are pretty. Let’s examine a few of the issues…
Behind the Scenes: The First Hours of a Crisis
You receive a call. Something’s gone horribly wrong, and everyone is demanding answers. Tiny beads of sweat form on your face. You feel a rush of heat all over your body. Time…
The Alternative to Anger
As weapons go, anger can easily miss the target or misfire — and you may be the one who’s injured. Someone accusing you? Of sexual harassment or abuse (today’s most frequent claim).…
Creating a Safer World
“I protect my clients from their employees,” a labor lawyer explained, summing up how he spends his days. “Interesting,” chimed in a Crisis PR strategist. “We protect ours from everyone — including…