crisis comms

Protocol vs. Risk

Posted on: November 24, 2013 Last updated on: July 4, 2023 Written by: Gillott Communications Categorized in: Crisis Management

Some fixes may work “most of the time.” But the client wants one to work this time. Consider this: Ten labor lawyers are presented with a problem and asked what to…

Trains, Planes & Media Mistakes

Posted on: November 18, 2012 Last updated on: July 4, 2023 Written by: Gillott Communications Categorized in: Media Relations

Rumors and media mistakes now speed around the world in mere seconds. In 1873, Jules Verne captivated readers with “Around the World in 80 Days,” a saga of steamships and trains. In…

To Be Effective, Simplify the Message

Posted on: October 14, 2012 Last updated on: July 4, 2023 Written by: Gillott Communications Categorized in: Strategic Communications

You need to tailor your message to your audience. After 2 1/2 weeks in Seoul, I’m over the Pacific again, flying the opposite direction. It’s been a refreshing reminder of the relativism…