Learning from Your Mistakes (United Airlines Edition)
In the end, United (finally) got it right. But only after days of excruciatingly bad publicity. Were its belated positive
In the end, United (finally) got it right. But only after days of excruciatingly bad publicity. Were its belated positive
Life doesn’t always give you an eraser. You’re judged on everything you say and do. Your reputation rises or falls
You’re only as good as your word. If you promise the moon and fall short, you disappoint (and mar your
Fresh eyes do see better. Yes, wisdom often comes with age and experience. But so do the baggage and inertia
Right now people are angry, and anger is a powerful motivator. By creating millions of fake accounts, Wells Fargo violated
“Once today is gone, tomorrow can only look back in sorrow at warnings ignored.” ~ Rod Serling, Twilight Zone, 1964
Danger Ahead: Communication Breakdown. Looks like these two need a communications reboot. Before you put your mouth in gear, know
The hackers are coming. How will you respond? What will you do when the hack hits your system? Earlier this
Adapt to changing times, or get ready to explain yourself. Roger Ailes isn’t the only one to suffer from failing