The Very High Cost of Being Unprepared
A crisis is no time for wondering what to do. Every organization is vulnerable to PR crises at any moment.
A crisis is no time for wondering what to do. Every organization is vulnerable to PR crises at any moment.
Hubris has a very high cost. The higher people are in business or social circles, the more they believe they
Cleaning house is better than covering up. Penn State got it right. Rutgers didn’t. Amid a sex-with-boys scandal involving assistant
As media rush out news, errors are inevitable. You must act faster to protect your reputation. Daily Variety, the Hollywood
If you’re good, don’t flail. Exude calm. Some people thrive on action, whether they’re doing it or watching it. If
In an earlier blog, we explored the nexus between cynicism and the uphill battle you face convincing the public you’re
No missteps allowed. They may be fatal. We all do what comes naturally. For most of us, that includes breathing
Sometimes it’s clear who words are aimed at, and why. Most people are rather straightforward. Others less so. Politicians, in
Sometimes clients are so sleazy the best thing to do is walk away. “Innocent till proven broke.” One of the
Surprises are rarely positive and never desirable. Not overthinking may be a good general-purpose rule for most people. It’s pleasant