“Know, or know not. Do not guess.” Photo courtesy of freedigitalphotos.net There’s a reason beliefs are cherished. They provide comfort. By nature, people prefer stability and resist change. Some beliefs are…
Tag: change (page 2)
The Timeless Machine
They’ve invested years building their reputation, and they won’t let it be frittered away. “After the battle comes the Quiet.” ~ HG Wells, The Time Machine Wells, a child of…
The Very High Cost of Being Unprepared
A crisis is no time for wondering what to do. Every organization is vulnerable to PR crises at any moment. Government investigation. Nasty litigation. Financial turmoil. Sudden management change. Data breach. Product…
Just a Little Bit Pregnant
Hubris has a very high cost. The higher people are in business or social circles, the more they believe they can get away with it. It’s hubris, writ large. When Scott London,…
Cleaning House
Cleaning house is better than covering up. Penn State got it right. Rutgers didn’t. Amid a sex-with-boys scandal involving assistant coach Jerry Sandusky, Penn State’s Board of Trustees took no prisoners. They…
News Industry Isn’t Dying. It’s Evolving.
As media rush out news, errors are inevitable. You must act faster to protect your reputation. Daily Variety, the Hollywood trade paper, was the latest to succumb, ceasing daily publication and becoming…
It All Started With Cave Drawings & Papyrus
For better or worse, sharing information has been democratized. Throughout history, societies have communicated using whatever means were available. Usually, the most convenient and efficient. Why should now be any different? …
No Mercy (from the Media)
The best solution is when everybody goes home happy. “Give us a break.” Even the first time I heard it, I couldn’t believe it. I was still a journalist — the head…
The Sooner the Better
You need to do damage control quickly. That’s always the best response when your business or reputation are being threatened. The opposite — better late than never — is always undesirable. …
Too Much Ado
Should I fix this? Standard Reputation Management advice: Do what you must to mend fences, lessen the fallout, and make the story go away sooner. Gimme a break! The flap about…