Being decisive can be difficult. But it’s the most important thing you can do. That’s why it’s the first thing a reputation manager will advise. The sooner you take a scalpel to…
Tag: change
Fringe & Mainstream
In a crisis, change is fast. Be prepared for the worst. “I aimed at the public’s heart, and … hit it in the stomach.” ~ Upton Sinclair, American socialist and novelist Sinclair…
Eye of the Beholder
How much is your time worth? Depends on perceived value. A professor posed a riddle to his MBA students: A new device significantly shortens the time needed to complete a manufacturing process.…
Demographics & Big Data
As privacy erodes, potential threats to your reputation multiply. Demographics will define the future. Big Data is the future. The first concept is undisputed. The second depends on who you talk…
Noise & Substance
Pick your fights carefully. Preferably ones you’ll win. Opinions, they say, are like assholes. Everybody has one. Doesn’t make them right. But people are seldom eager to back down. Sometimes it’s pride…
Size Matters. So Does Foresight.
Life is constantly shifting. Success needs vision & skill. FedEx made it clear this week, and UPS is expected to follow suit: Size matters. Delivery costs will be based on bulkiness, not…
The Buck Stops
The first job is fixing the problem — not finding a scapegoat. Mary Barra got it right. Barely two months into her job as General Motors’ CEO, she seized control of quality…
Change Happens. Deal With It.
Resisting change is useless. Accept it or put the client at risk. It seems like only yesterday — and a lifetime ago — that the computer revolution began. In the 1970s, “dumb”…
It’s Not How Much You Say. It’s How Well.
If you do your job well, no one sees all the work behind the words. One hundred and fifty years ago in the midst of our nation’s Civil War, prominent politician, diplomat,…
“Plastics”
In battles for the heart and soul, the target is emotional, not rational. “I just want to say one word to you — just one word: ‘Plastics.’” ~ Friend of…