It’s not uncommon to have a PR crisis. In fact, it doesn’t matter how big or small your business is, and it always seems to hit when it’s “not a good time.”…
Tag: apology
Two Sides of the Same Coin: Kathy Griffin
How often do you look at both sides of an issue? We all come to the table with pre-formed opinions. We see the world through a prism, which is shifted every day…
Why It’s So Hard To Say You Screwed Up
This year’s Academy Awards were one for the books. Some are calling it a plot twist. Some, a publicity stunt. Still, others are just enjoying pointing fingers. Details and speculation have been…
Bad Holiday Habits
Holidays bring out the worst in people, especially in careless driving habits. As anyone with a set of eyes can see, there’s a significant rise in auto accidents around the holidays. Statistics…
A Timely Pivot
First, know your real goal. Then the path is clearer. Sometimes people get it right, either because they have good instincts or because they receive wise counsel. Whole Foods did it…
Ego & Insincerity
Cut the ego. Be sincere. Tired of hearing about Brian Williams, the disgraced former anchor of NBC Nightly News? So are we. But the story demands a final peek. It’s a…
Making Your Own Luck
Many truisms are passed from one generation to the next. Simple rules designed to guide you through life smoothly. One stands out as especially true in any phase of life and business:…
Felony Stupidity
Can this go wrong? Let me count the ways. If stupidity were a crime, our jails would be a lot more crowded than they are. Of course, we’re referring to things people…
No Wasted Words
Choose your words wisely and make each count. In a recent interview, a popular nonfiction author was asked if his daily output of polished writing was 1,000 words — a respectable number.…
Be Plausible…Arguably Truthful Helps, Too
It’s rarely helpful to deny what is obvious or will soon become known. A mea culpa can be painful. But it can help put an issue behind you. Caught with your hand…