It can be beneficial to look backward. In order to chart a new path forward, you must understand where you came from and how you got where you are. But don’t agonize…
Tag: advice
No Elevators
“There is no elevator to success. You have to take the stairs.” ~ Bit of wisdom on stairway outside a high-intensity gym Life ain’t easy. Neither is a job. That’s why they…
Starbucks: Be Fast. Not Hasty.
To calm a crisis, you must react quickly. But haste creates mistakes. These concepts aren’t contradictory. Rather, they’re a caution: Before you do or say anything, consider the consequences. How might someone…
Teach a Man or Lead a Horse?
The world is full of aphorisms. Some are actually useful. Consider how accurately they describe the role of consultants who try to steer their clients down paths that are more beneficial, more…
Taking Your Own Advice
One of the hardest things in life is to take your own advice. This is especially true in sensitive situations that can impact your reputation. We always give clients the same advice:…
Tone Deaf
Words do matter. So does their tone and imagery. Consider these true stories: A 36-year-old woman who put off having children until she was financially stable and at a better point…
Keep It Simple
Complexity doesn’t work. Especially when you’re trying to explain yourself. So keep it simple. Your message will be better understood — and it’ll be more persuasive. Simplicity sounds simple. But it…
Don’t Hesitate. Or Equivocate.
Being decisive can be difficult. But it’s the most important thing you can do. That’s why it’s the first thing a reputation manager will advise. The sooner you take a scalpel to…
How to Effectively Change “How Things Have ALWAYS Been Done”
Gossip travels faster than fact. How you handle gossip makes the difference between the gossip controlling you — or you controlling it. Despite knowing that the only thing constant is change, anything…
We Regret to Inform You
We regret to inform you that “We regret to inform you” is a terrible opening line. Doesn’t matter if you’re delivering bad news by letter, email, speech, text, or anything else. Seems…