As weapons go, anger can easily miss the target or misfire — and you may be the one who’s injured. Someone accusing you? Of sexual harassment or abuse (today’s most frequent claim).…
Category: Crisis Management (page 3)
He Said, She Said
A friend who owns several successful gyms throughout the city called recently and the conversation started in the usual fashion. “Hey, Eden. How are you? I was wondering if you could give me…
Time and Tide
Time and tide wait for no one. Neither do crises (personal or professional). That’s why they always seem to come at the most inconvenient time. (Whoever heard of a convenient crisis?) …
You Should’ve Called Earlier
Don’t wait until the last minute to ask for help. Call early, and you have more options. Call later, and you have fewer. A business owner was the target of scurrilous gossip…
Fast. Faster. Fastest.
Some tasks require Type A personalities: Ambitious, take-charge, and impatient. Life moves fast. To win, you must move faster. This is especially true for those who deal with situations that are critical…
Do I Sense a Trend?
It’s been a bad week for the auto industry. Already-shaken consumer confidence was further undermined as the negative headlines kept coming. First: VW agreed to a $14.7 billion settlement in its…
When Pranks Go Wrong
A tale of two pranks — with very different outcomes. April Fools’ Day pranks are often harmless and lighthearted. Sadly, sometimes well-intentioned companies get it wrong and end up hurting the very…
Don’t Get Angry. Get Even.
Faint of heart? Avert your eyes. This is the dark side of Crisis PR. Other side getting under your skin? Take a deep breath. Hold it for 5 seconds. Calmer now? Good. Let’s…
Owning It
When you’re being intentional, things get the chopping block. Chef Thomas Keller’s open letter in response to a scathing NY Times review of his flagship Manhattan restaurant, Per Se, is a case study of how to…
It All Started with a Misunderstanding
“Drop whatever* you’re doing. Get over here and fix this shitstorm.” – Client Clients aren’t usually as direct as this one. But the gist is always the same. “Everything I’ve worked so hard…